Terms of Service

Thanks for using CCTV Connect and thanks for reading these terms of service. They are a necessary evil. We’d like to make them easier to read but we were told to do this properly. So here goes…

The CCTV Connect “Service” consists of the CCTV Connect website and app for smartphones and tablets. The CCTV Connect app is available from the Apple App Store and Google Play Store.

Our Service enables you, among other things, through the use of our software, to (i) search, access and view content broadcasted and distributed by means of the Service; and (ii) broadcast and distribute live digital media content or pre-generated digital media content (“Service”).

The Service is provided by Videoloft Limited (Company registered number 08121657) of 127 Milton Park, Abingdon, Oxfordshire, England OX14 4SA. By using our Service, you are agreeing to these terms. Please read them carefully.

Our Service is changing all the time, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Service and those additional terms become part of your agreement with us if you use the Service.

Using our Service

Some functions of this Service, may require you to have a CCTV Connect account. When a CCTV Connect account is created for you by your Provider (your professional CCTV installer, integrator or dealer), they select a unique user identification ("User ID") and password, and provide certain information about yourself. When your Provider creates an account for you, you will receive a welcome email which contains this Terms of Service and our Privacy Policy. In continuing to use the Service, you represent and warrant that you are of legal age to form a binding contract, and agree to provide accurate, current, and complete information about yourself as prompted, and to maintain and promptly update the information to ensure that it remains accurate, current, and complete. If you or your Provider provide any information that we believe to be inaccurate, not current, or incomplete, or if you select a User ID that we, in our sole discretion, find offensive or inappropriate, we have the right to suspend or terminate your account and refuse any and all current or future use of the Service.

You agree to (a) keep your password confidential and to only log in with your User ID and password, (b) ensure that you exit from your account at the end of each session, and (c) immediately notify us of any unauthorized use of your User ID and/or password. You are fully responsible for all activities that occur under your User ID. We will not be liable for any loss or damage arising from your failure to comply.

The CCTV Connect Service is not intended for children under 13. You affirm that you are either more than 13 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms and to abide by them. If you are under 13 years of age, then please do not use our Service - there are lots of other great apps and websites for you. Talk to your parents about what is appropriate for you.

You must follow any policies made available to you within the Service.

Do not misuse our Service, for example, do not interfere with our Service or try to access it by using a method other than the interface and the instructions that we provide. You may use our Service only as permitted by law, including applicable export and control laws and regulations. We may suspend or stop providing our Service to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.

Using our Service does not give you ownership of any intellectual property rights in our Service or the content that you access. You may not use content from our Service unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Service. Do not remove, obscure or alter any legal notices displayed in or along with our Service.

In addition, you agree not to use or launch any automated system, including without limitation, "robots," "spiders," "offline readers," or other similar systems, that access the video, television, film or other digital media content through the Service or performing automated registration to the Service in a manner that sends more request messages to our servers in a given period of time than a human user can reasonably produce in the same period by using a conventional web browser, or automatically records the content of channels in a given period of time than a user can reasonably watch, or create automatic searches and clicks on channels links and watch marks in a given period of time than a human user can reasonably produce.

You agree not to collect or harvest any personally identifiable information, including User IDs, from the Service, nor to use the communication systems provided by the Service for any commercial solicitation purposes. You understand that your content may be transmitted over various networks and changed to conform and adapt to technical requirements.

You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any of the content, software, materials, or Services in whole or in part.

In connection with your use of the Service, we may send you service announcements, administrative messages and other information. You may opt out of some of those communications.

Your CCTV Connect Account

You will need a CCTV Connect Account in order to use some of our Service. Your Provider (your professional CCTV installer, integrator or dealer) will create your CCTV Connect account for you.

Subscription and Billing

We offer the facility to sign up to a number of monthly or annual subscription plans, including plans with differing conditions, limitations and features, including without limitation as to number of recording devices and cloud storage space.

You can start a subscription plan or change your existing subscription plan by talking to your Provider. Your Provider will choose how you will pay for your CCTV Connect subscription, either (i) you will pay us directly, or (ii) you will pay your Provider directly.

(i) If you are paying your subscription fee to directly to us, you will receive an email when your Provider creates your account:

(ii) If you are paying your subscription fee directly to your Provider, your payment relationship is held with them and not us, you must liaise with your Provider if you want to change or cancel your subscription.

You can find specific details regarding your subscription using your online account on the CCTV Connect website. We reserve the right to modify, terminate or otherwise amend our offered pricing and subscription plans from time to time.

We reserve the right to adjust pricing for our Service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Any price changes to your Service will take effect no earlier than 30 days following notice to you.

Privacy and Copyright Protection

Our Privacy Policy explains how we treat your personal data and protect your privacy when you use our Service. By using our Service, you agree that we can use such data in accordance with our Privacy Policy.

We respond to notices of alleged copyright infringement and terminate the accounts of repeat infringers according to the process set out in the Electronic Commerce (EC Directive) Regulations 2002.

About Software in our Service

Our Service includes downloadable software. This software may be updated automatically on your device once a new version or feature is available. We also let you adjust your automatic update settings.

We give you a personal, worldwide, royalty-free, non-assignable and non-exclusive licence to use the software provided to you by us as part of the Service. This licence is for the sole purpose of enabling you to use and enjoy the benefit of the Service as provided by us in the manner permitted by these terms. You may not copy, modify, distribute, sell or lease any part of our Service or included software save for your own content, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions, or you have our written permission. The restrictions on reverse engineering or attempting to extract our source code apply to all components of our service with a limited exception - some versions of viewer apps may indicate on the 'about' information that they contain certain libraries linked to FFmpeg on those specific applications only and on no other parts of the service the restrictions on reverse engineering do not apply in compliance with LGPLv2.1.

Open-source software is important to us. Some software used in our Service may be offered under an open-source license that we will make available to you. There may be provisions in the open-source license that expressly override some of these terms.

Modifying and Terminating our Service

We are constantly changing and improving our Service. We may add or remove functionalities or features and we may suspend or stop the Service altogether.

You can stop using our Service at any time, although we would be sorry to see you go. We may also stop providing the Service to you or add or create new limits to our Service at any time.

We believe that you own your data, and preserving your access to such data is important. If we discontinue the Service, where reasonably possible, we will give you reasonable advance notice and a chance to remove information from the Service.

Our Warranties and Disclaimers

We provide our Service using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we do not promise about our Service.

Other than as expressly set out in these terms or additional terms, neither we nor our suppliers or distributors makes any specific promises about the Service. For example, we do not make any commitments about the content within the Service, the specific functions of the Service or their reliability, availability or ability to meet your needs. We provide the Service “as is”.

Some jurisdictions provide for certain warranties, like the implied warranty of satisfactory quality, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties.

Liability for our Service

When permitted by law, us and our suppliers will not be responsible for lost profits, lost revenues or loss of data, financial losses or indirect, special, consequential, losses or damages to the fullest extent permitted by law.

To the extent permitted by law, the total liability of us and our suppliers and distributors for any claims under these terms, including for any implied warranties, is limited to the amount that you paid us to use the Service (or, if we choose, to supplying you with the Service again).

In all cases, us and our suppliers and distributors will not be liable for any loss or damage that is not reasonably foreseeable.

We recognise that in some countries, you might have legal rights as a consumer. If you are using the Service for a personal purpose, then nothing in these terms or any additional terms limits any consumers’ legal rights which may not be waived by contract.

Business uses of our Service

If you are using our Service on behalf of a business, that business accepts these terms. It will hold harmless and indemnify us and our affiliates, officers, agents and employees from any claim, action or proceedings arising from or related to the use of the Service or violation of these terms, including any liability or expense arising from claims, losses, damages, judgements, litigation costs and legal fees.

Apple Device and Application Terms

Thanks for using the Service in connection with a device provided by Apple, Inc. (“Apple”). The following terms therefore apply:

  1. Both you and we acknowledge that this agreement is concluded between you and us only, and not with Apple, and that Apple is not responsible for the Service, the application or the content;
  2. The application is licensed to you on a limited, non-exclusive, non-transferrable, non-sub-licensable basis, solely to be used in connection with the Service for your private, personal, non-commercial use, subject to all the terms and conditions of this agreement, as they are applicable to the Service.
  3. You will only use the application in connection with an Apple device that you own or control;
  4. You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the application;
  5. In the event of any failure of the application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; upon notification, Apple’s sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application;
  6. YYou acknowledge and agree that we, and not Apple, is responsible for addressing any claims you or any third party may have in relation to the application;
  7. You acknowledge and agree that, in the event of any third-party claim that the application or your possession and use of the application infringes that third party’s intellectual property rights, we, and not Apple, will be responsible for the investigation, defence, settlement and discharge of any such infringement claim;
  8. You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties;
  9. Both you and we acknowledge and agree that, in your use of the application, you will comply with any applicable third-party terms of agreement which may affect or be affected by such use; and
  10. Both you and we acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of this agreement, and that upon your acceptance of this agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as the third-party beneficiary hereof.

About these Terms

We may modify these terms, for example, to reflect changes to the law or changes to our Service. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page. Changes will not apply retrospectively and will become effective no earlier than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.

These terms govern the relationship between us and you. They do not create any third-party beneficiary rights.

If you do not comply with these terms and we do not take action immediately, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future).

If it turns out that a particular term is not enforceable, this will not affect any other terms.

The courts in some countries will not apply the laws of England and Wales to some types of disputes. If you reside in one of those countries, then where the laws of England and Wales are excluded from applying, your country’s laws will apply to such disputes related to these terms. Otherwise, you agree that the laws of the laws of England and Wales will apply to any disputes arising out of or relating to these terms or the Service. Similarly, if the courts in your country will not permit you to consent to the jurisdiction and venue of the courts in England, then your local jurisdiction and venue will apply to such disputes related to these terms. Otherwise, all claims arising out of or relating to these terms or the services will be litigated exclusively in the English courts, and you and we consent to personal jurisdiction in those courts. These terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your local jurisdiction.